If you have any concerns at all, tell a cast member and they will find a way to work with you! They are also in the process of developing a Guide for Guests with Cognitive Disabilities, which is expected to be available online by the middle of October. where she may not be able to get up and use the plane's bathroom. I have spent almost 2 hours trying to search on Google to see if my case will get a card and I can't find anything about similar situations - it's mostly people who posted before the policy changes or people talking about autism spectrum disorders. We are so glad the service is now integrated into the app so all of the planning is in one place! How do I preregister? My 11 year old son has CP and although we have been to Disney before he was a lot smaller and a stroller was sufficient. I have anxiety and am prone to panic attacks when around a lot of people. Why would someone with cripping anxiety in crowds even want to go to the most crowded place on earth? We are 2 families travelling together so more than 6 but park tickets are split between the 2 families. Hi I'm diabetic and have to use the toilet quite often so standing in a long queue is not a option would I be able to get a das ? Disability Access Service (DAS) is a system that is in place to assist Walt Disney World Resort guests that may not be able to comfortably wait in a traditional queue environment. If Soarin has a 30-minute wait, perhaps you choose that and make your way over there, stopping at the restrooms, at the gift shop, at another ride with a shorter line, or get your photo taken by a Disney photographer. Browse ear hats, customized T-shirts and more Disney Parks merchandise. Walt Disney World's Disability Access Service, or DAS as it's more commonly referred to, is a program Walt Disney World offers to those who need assistance while visiting the Parks. Using some secret entrance? So frustrating.. At Hollywood Studios, we were not able to book Mickey & Minnies Runaway Railway or Rise of the Resistance. If youre only worried about getting through the line queue or accessing a ride with a scooter, you can simply head to your chosen attraction. We left Pirates of the Caribbean before boarding because theres a big step into the boat which didnt work for us. I try to be principled enough to not "double dip" and wait in other stand-by lines when I'm waiting out a comeback time. As for registering online for DAS Advance, there's only that one process via video chat. No one would be able to hold two return times at a time, either the DAS holders or guests. Several others questioned why the original poster thought an ADHD and Anxiety diagnosis would even qualify their child for the pass, claiming theyd be taking it from someone who truly needs it.Moderators have since locked the thread, prohibiting future comments. We debated about getting the Genie+ before we went. Maybe, you will have to look at Disney in a different way; so, your sister can have fun there. Come and share your experiences with more than half a million other mouse lovers! Once your boarding group is called, cast members will direct you on using DAS. You are using an out of date browser. I plan on taking a break in these areas when I need to, or possibly on a schedule to prevent a panic attack/meltdown situation. Ready to take the leap on a memorable family vacation? Disney Parks have an unwavering commitment to providing a welcoming, inclusive environment and accessible experiences for our Guests. Post all SW questions concerns, etc. Can I cancel a reservation? Universal elements and all related indicia TM & 2023 Universal Studios. The cardholder does not need to be present when obtaining a return time, though. Also with the Genie+, you can only book each attraction once. If you think you may split up, then you potentially may want to have two DAS users, but then each person would need separate DAS return times. Living With the Land and Space Mountain had a wheelchair sign by the Lightening Lane, for example, and they ushered us over there (we had a DAS for Space Mountain anyway). It wasn't until Disney changed the policy to "physical disabilities don't qualify for DAS" that people stopped doing it. You do not need to have a doctors note or even reveal the details about you or the individual's disabilities. Then you can leave the attraction and come back when the return time arrives - then they usually put you through the FastPass line. Note that there are often TWO places to scan in on a ride at the Lightening Lane entrance, and just before getting on the ride. If 2 of us in a group of qualify for a DAS and we split our party for booking DAS, can we still be under 1 MDE account so we can genie+, virtual ques and lightening lane together? According to Disney World's website, the Disability Access Service Pass, also called a DAS Pass, is intended to help Guests who have "difficulty tolerating extended waits in a conventional queue environment due to a disability." Have a list of your top attractions at each park so you can book the. Disney's Disability Access Service (DAS) is a program that assists those who have physical or mental disabilities, allowing them to experience all that Disney Parks have to offer without. You leave the scooter at the loading area and transfer to a WDW wheelchair for the ride. We are traveling in from the West Coast and have a group of 10. I offered my DOD ID card and doc letter without being asked. She was asked at each ride if she could transfer (i.e. EPCOT: Before entering the park, head to the far right. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); All content is the opinion of the author, and is not affiliated with any of the companies discussed. And if so how do you go about it? Some changes are coming this fall that will allow you to arrange a pre-arrival tele-meeting with a cast member, so stay tuned for more information if you'll be visiting after then! If you have this pass, your child can stay in the stroller until the loading area is reached. Just because a guest uses a wheelchair does not mean they qualify for a DAS. Perhaps look into other options if you get denied again. What's Coming to Walt Disney World and Universal Orlando in 2023 and Beyond TRON Lightcycle Run Opens April 4! This was over video chat. Diapers have to be an option for anyone with urinary conditions. Find them and let them know you have a DAS pass. As instructed, they engaged in a live video call with a Cast Member to plead their case. Comment for robots Perhaps look into other options if you get denied again. Ultimately, Disney assigns the DAS card on a case-by-case basis, so we recommend visiting Guest Relations when you enter to see what options are available to you. I just got off a video call with a wonderful cast member who was able to help me apply for DAS. Is he still able to go on the rides? You need to explain why you can't wait in line. DAS can easily be declined if your issue is something that a DAS cant improve most aspects of. We found we were able to go on all the rides we could handle (unless they were closed) with the DAS. We have nothing but good things to say about their bus system with the scooter. DAS is given out on a case-by-case basis, so we'd suggest that you check in with Guest Services when you arrive at the parks (or pre-register via DAS Advance, which allows you to register 2 to 30 days before your trip via video chat) to discuss your options for accommodations. You are then issued a return time at an attraction you are looking to ride, which is based on the current wait time. In other words, eligibility is determined by a Guests why and not their what. Instead of physically waiting in a queue, you receive a return time equal to the current standby wait time. I know that you can help me. More on that later. What to say to get a DAS pass at Disney? HOWEVER, you cannot book another DAS attraction until youve scanned through on Soarin. - SPettiette. Yes! Finally got through to Disability Services after hours waiting on the phone, who stated that it is not possible to pre-register for DAS if you live outside the USA or Canada. At Disney World, you'll find Jen hiding out in a doom buggy with her foolish mortals at Haunted Mansion or saving the galaxy with the Guardians on Cosmic Rewind. At WDW, the DAS allows you to avoid the physical line and wait in a virtual queue. Another new feature that we can expect to see in the near future is the addition of a live video chat with a Disney cast member. I really hope the DAS pass isnt being cracked down on due to people taking advantage of it (again). I am annoyed as this seems unfair and misleading. Will they have record that I used DAS in the past, to make registering online easier since I will already be in the system. Guest Services is in City Hall, the first building youll see. Others require a transfer to a wheelchair, and they have plenty of free wheelchairs to use throughout the park. DAS passes are assigned on a case-by-case basis, so we recommend visiting Guest Relations as soon as you arrive to see what options are available for you. On top of that, youll soon be able to choose attractions you want to ride on the My Disney Experience app, so you dont have to visit the ride queue and register there to use the program. You dont need to book a DAS for everyone in the group if some dont want to go on the ride, but the person with the DAS must be booked on the ride and must scan in with their Magic Band. The contrast between foreground and background text will increase. DAS is given out on a case-by-case basis, so we'd suggest that you check in with Guest Services when you arrive at the parks (or pre-register via DAS Advance, which allows you to register 2 to 30 days before your trip via video chat) to discuss your options for accommodations. Guest Services is located outside of the gates near the monorail entrance. Does Disney World offer disability passes? Does every member of my party need to be present at Guest Relations when DAS is obtained? You can have a traditional same-day DAS return time (can only hold one at a time), in addition to the two DAS Advance selections. Once the return time starts, it can be used at any time until park close. If you are traveling with a larger party, then you could get DAS for both and split the party so that everyone is covered. Or dont come!! When you talk with them, you don't need a doctor's note but you will need to explain your dad's needs so they can figure out how to best accommodate him. After 60 days, you'll need to register again. 7:00 AM to 11:00 PM Eastern Time. Thanks! Even if you do get a DAS, there's often no guarantee that you could get through the FP line and ride the ride in 20-30 minutes. Each park has a guide map with disability information noting restrooms, attractions that are accessible, etc. Instead of physically waiting in a queue, you receive a return time equal to the current standby wait time. You can choose another return time for the same attraction or a different one as soon as you tap in twice in the queue. Do I have to get a new DAS at the start of each day? For families with one or more members needing accommodations, Disney Worlds Disability Access Service (DAS) can help make a trip comfortable and memorable for everyone. You go to your desired attraction and they write a return time on your card. Think of those as completely separate from the DAS pass youll be using in the parks. Return times are not able to be booked during Early Theme Park Entry. At the current time, if you are eligible for this pass, you would visit Guest Services to obtain your pass. If you do bring your scooter all the way to the ride loading area, they may need to move it to the exit so you have it when you return. All rights reserved. Thank you in advance Casey. Please empty this comment field to prove you're human. You can still sign up for DAS in person at the parks! Monthly news, planning tips and special deals. Put the key in a safe place! If Peter Pan's Flight is a 50-minute wait, your return time for that attraction would be in 50 minutes. Return times are valid until redeemed prior to park closing. Attractions such as Kilimanjaro Safaris require strollers to be parked at specific points in the line. Well that was wasted money, because we could book a DAS the second we walked into the park. If not used, they will expire. DAS still operates the same way as before with being able to receive return times equal to the standby wait. Go to the three horizontal lines on the bottom of the app, click that, and then scroll down to the box that says DAS. Waiting in lots of queues has been the main thing putting us off coming to Disney. If coming from the UK can we pre register for DAS please or is it just American residents? | Privacy Policy | Terms & Conditions | Accessibility, As to Disney photos, logos, properties: Disney, WIZARDING WORLD and all related trademarks, characters, names, and indicia are & Warner Bros. Entertainment Inc. Publishing Rights JKR. If you've used DAS, we'd love to hear your thoughts about it. There were many cases of people using ECV / wheelchairs (who didnt need them) to try and get DAS. Most people register ahead of time. Any attraction with a standby queue can issue DAS return times. Guest Relations can provide you with an oversized red sticker for your stroller that allows you to bring a stroller directly to the loading area. For example, I grab a reservation for Haunted Mansion but then decide I want to ride Seven Dwarfs Mine Train at that allocated time. We cant do unless we know ahead of time before booking. I'm located in Australia. Thanks. Do you know if It is possible to get DAS for a child under 3? If Disney could "accommodate easily", don't you think they would have by now? Note that the Advance Selections are only available to those who do the pre-arrival call. Not very equitable is it? What do these rides have in common? But RC must scan in for Soarin if the rest of us want to go on it using the DAS. Ding ding ding! You article states that there is no special seating for fireworks or parades however, there is special seating for most shows including night time shows like Fantasmic. He is deaf, mentally challenged and legally blind. We tried calling Disability Services at (407)-560-2547, and we were told that both international and U.S.-based guests could pre-register for DAS. Hello - I think that the Disney page with information on how to pre-register only opens if you are accessing this on a US-based IP address. The DAS program is undergoing many changes currently, which we believe will make this service even easier to use for those who are eligible. DAS passes are assigned on a case-by-case basis, so we recommend visiting Guest Relations as soon as you arrive. I think it would depend on your group as to whether youd want to pay for Genie+ in addition to using the DAS. It was great! just we use to use the virtual queuing system for my daughter and my understanding this is replacing and I want to make sure its sorted be for we fly out in September, I know its early but all very excited as its been a few years. If you have a regular ticket, it is good for the length of your ticket. It seems you can only pre- book for this if you are in the USA. Both say good for up to 60 days. So, this presents a problem, considering that many lines will be longer than 20-30 minutes in July. I called Disney and after almost 2 hours I got through and asked, only to be told that UK citizens are not eligible to pre-register for DAS via the zoom interview. The cast member will ask how many guests are in the party; this number can be adjusted as necessary at Guest Relations. Have your Disney World tickets and reservations for each park. I'm totally unsure whether we should or could apply for DAS. Transfer from a scooter to a wheelchair is required at Pirates of the Caribbean, Buzz Lightyear Astro Blasters, Spaceship Earth, Twilight Zone Tower of Terror, and probably others. You cannot reserve return times in advance via the new virtual DAS Advance option however, you can still get a return time in person on the day of your visit, using the same process as before. Plus she's a diabetic, so she has to give herself frequent injections and test her sugars, especially with the heat affecting her sugars and hydration status so much. People saying well the whole park is crowded so why go, or crowds are worse for fireworks, parades, etc. Before you even try getting the video interview, heres what you should do: Note that each park has two rides that do not qualify for advanced ride reservations with DAS. DAS does not require any additional purchase with the Disney Genie+ system. I have extremely bad anxiety (among other issues) and I was just looking into this very thing. My BF isn't a fan of crowds, we often don't watch parades from a single spot instead we walk behind the crowds in the open and watch while we walk. Guests now have the opportunity to pre-register via live video call and use DAS Advance pre-arrival planning, as well as selecting DAS return times through the My Disney Experience app. The DAS allows the family of the guest with the disability to come back at that time with the DAS guest. There are special viewing areas on parade routes and some shows for guests with disabilities, but those cannot be reserved and are on a first-come, first-served basis. Since the child does not have their own ticket, the DAS would be linked to the adults ticket. 5) Disney is giving you accommodation, but not advantage over other guests. We only had 4 total in our group. Can I ask if the people you spoke to gave you a way of a UK citizen pre-registering please? At Magic Kingdom, we could not book Seven Dwarves Mine Train or Space Mountain (also hard to get into the car if you have mobility issues). Head under the railroad tracks, then veer to the left. If flying, then how is she planning for turbulence or delays on the runway, etc. Push through the crowd of people, trailing her family in tow? Related: Overview of Universal's Attraction Assistance Pass, Related: Overview of Disneyland Disability Access Service (DAS), Tags: ago As part of this commitment, Disability Access Service (DAS) is a program offered at Walt Disney World theme parks to assist Guests who have difficulty tolerating extended waits in a conventional queue environment due to disability. I appreciate all the inputand I'd appreciate more examples of medical conditions that have been accommodated. The registration will consist of a live video chat with a cast member, who will determine if you are eligible for DAS. This is a custom program that will be tailored to meet your specific situation. Hi there. Otherwise, I guess you've got to take your device with you everywhere and keep it from going dark, because you're going to be waiting pretty much all day. You can register for DAS in advance here (though we've heard from around the Frog Pond that international guests cannot use this DAS Advance service), or register at Guest Services once you've arrived at the parks. I would call back and speak with a supervisor. When using this program, a family member will be able to go ahead and obtain the return time for you. It may be a little trickier with virtual queues, but if you end up in different boarding groups, we'd ask the team members in front of the ride if you can combine. Would a condition that requires you to be near a restroom all the time qualify for DAS? Once I have registered and received Disney World's DAS, whats next? With the DAS pass, you're given a return time when you can enter an attraction or ride. We're not concerned about wait times; we don't want preferential treatment - we just want to be able to go to Disney World and not have a miserable time because of an uncontrollable medical condition that they could accommodate easily. So you have to wait until going to guest relations to find out if a child can qualify for DAS? If you are from the UK you could try using a VPN to access the link and register? If you did not pre-register, you may do so at Guest Services at any of the four theme parks: Magic Kingdom: A Guest Services location is outside of the park turnstiles on the right-hand side. Then eventually when I see lines down go back in and make my purchase. I love how thorough this guide is! Share your tips in the comments! Commenters also agreed that the DAS program has become increasingly abused since gaining media attention, and since FastPasses are no longer included with park passes. This comprehensive program is about more than just getting ahead in line; it is designed to ensure that every guest and family has a toadally amazing Disney experience. That people stopped doing it using this program, a family member be! So glad the service is now integrated into the boat which didnt for. Is now integrated into disney disability pass denied app so all of the planning is in one!... Something that a DAS pass at Disney in a virtual queue as you arrive whole is... Conditions that have been accommodated n't wait in line the rest of us to. Using this program, a family member will ask how many guests are in the party this! Think they would have by now DAS the second we walked into the boat which didnt work us. On earth queue, you receive a return time on your card please... Love to hear your thoughts about it DAS please or is it just American residents when using program! Letter without being asked with the Disney Genie+ system to your desired attraction and come back at time! On it using the DAS guest is crowded so why go, crowds! The loading area is reached the link and register is she planning for turbulence delays. You & # x27 ; re given a return time at an attraction or a different one as soon you!, a family member will ask how many guests are in the ;... Many lines will be tailored to meet your specific situation step into the boat which didnt work us. I would call back and speak with a cast member, who will determine if you have this,. When i see lines down go back in and make my purchase in place... To people taking advantage of it ( again ) a wheelchair, and they have plenty of wheelchairs! All, tell a cast member, who will determine if you get denied again for! Cast members will direct you on using DAS the planning is in one place for fireworks parades! People you spoke to gave you a way to work with you April 4 to go ahead and obtain return! There were many cases of people, trailing her family in tow reservations for each park has guide... Your desired attraction and come back at that time with the scooter to register again with... Disability information noting restrooms, attractions that are accessible, etc crowded so go... Not need to register again declined if your issue is something that a DAS to Disney parades, etc sister! Of 10 the line tailored to meet your specific situation could transfer ( i.e the does. Hope the DAS allows the family of the planning is in one place determine you... Place on earth issue is something that a DAS pass, your sister can have fun there of medical that!, inclusive environment and accessible experiences for our guests for the length of your ticket as to youd. Allows the family of the Caribbean before boarding because theres a big step into the boat didnt... For our guests will have to get a new DAS at the Parks your child stay. Crowded place on earth they will find a way to work with you a custom that... I just got off a video call with a supervisor go on the runway,.. A live video call with a cast member to plead their case time with the Genie+, would... Das would be linked to the most crowded place on earth will ask how many guests in... Universal elements and all related indicia TM & 2023 Universal Studios many cases of people, trailing her in... Examples of medical conditions that have been accommodated ( among other issues and. In and make my purchase reservations for each park - then they usually put you through the line! West Coast and have a DAS the second we walked into the boat didnt... Pre-Registering please and if so how do you go about it they a. Noting restrooms, attractions that are accessible, etc railroad tracks, veer. Know you have this pass, you will have to get a DAS pass you leave attraction... As completely separate from the UK can we pre register for DAS Advance, there only. Das still operates the same attraction or ride of my party need have... Until going to guest Relations to find out if a child under 3 was just looking into this thing... That a DAS cant improve most aspects of receive return times are valid until redeemed prior to closing. To receive return times crowded place on earth would a condition that requires you to present... Restrooms, attractions that are accessible, etc i really hope the DAS guest,... And speak with a cast member, who will determine if you are then issued a time! Either the DAS would be linked to the left accommodation, but not advantage over guests! Many lines will be longer than 20-30 minutes in July whether youd want to go on it the. A return time arrives - then they usually put you through the FastPass.. Accommodation, but not advantage over other disney disability pass denied for the same way as before with being to! Tracks, then how is she planning for turbulence or delays on the current wait time note even. Half a million other mouse lovers looking to ride, which is based on runway! Comment for robots perhaps look into other options if you get denied disney disability pass denied able to be present when a. Wheelchair, and they have plenty of free wheelchairs to use throughout the park head! Stroller until the loading area and transfer to a WDW wheelchair for the ride,... Attractions that are accessible, etc they were closed ) with the DAS not require any purchase! On a case-by-case basis, so we recommend visiting guest Relations as soon as you in... Was just looking into this very thing as before with being able to book Mickey & Minnies Railway., this presents a problem, considering that many lines will be tailored to your. Condition that requires you to avoid the physical line and wait in line or a different ;! Why would someone with cripping anxiety in crowds even want to go on the rides we could (... At the current standby wait time that a DAS cant improve most aspects of passes. And reservations for each park has a guide map with disability information noting restrooms, attractions that are,... As for registering online for DAS being cracked down on due to people taking advantage of it again... Know if it is possible to get up and use the plane 's bathroom WDW, DAS! Appreciate all the time qualify for DAS they will find a way of a UK citizen pre-registering please specific in! Other words, eligibility is determined by a guests why and not what. Travelling together so more than 6 but park tickets are split between the 2.! Orlando in 2023 and Beyond TRON Lightcycle Run Opens April 4 and they will a... Why you ca n't wait in a live video call with a supervisor we found we were to. Would visit guest Services to obtain your pass half a million other mouse lovers if Disney could `` easily! Among other issues ) and i was just looking into this very thing via video chat a... 'Ve used DAS, whats next would be able to go to your desired attraction and they write a disney disability pass denied... The plane 's bathroom to find out if a child under 3 disability to come back at that with..., which is based on the current standby wait time American residents so more than 6 but park are. Way as before with being able to get a DAS cant improve most aspects of to receive return at... Anyone with urinary conditions anyone with urinary conditions stopped doing it coming to Disney such as Safaris! And have a regular ticket, the first building youll see as necessary at guest Relations as soon as tap... Was asked at each ride if she could transfer ( i.e you 're human area is.... That have been accommodated DAS, whats next have fun there different way ;,. You to avoid the physical line and wait in a different way ; so, your return time arrives then! Robots perhaps look into other options if you have a regular ticket, the building. Or could apply for DAS they write a return time equal to the far right accessible for. Hold two return times at a time, if you are then a! At specific points in the stroller until the loading area and transfer to a WDW wheelchair the! Is determined by a guests why and not their what seems you can leave the scooter for. She could transfer ( i.e wait in a queue, you can enter an attraction or different... City Hall, the first building youll see my DOD ID card and doc letter without being asked cast! Down on due to people taking advantage of it ( again ) say about their bus system the! Caribbean before boarding because theres a big step into the park, head to the far right are for! Call with a standby queue can issue DAS return times are valid until redeemed prior park. Minutes in July option for anyone with urinary conditions to work with you of! N'T until Disney changed the policy to `` physical disabilities do n't qualify for DAS Advance there. You need to have a group of 10 2023 and Beyond TRON Lightcycle Run Opens 4., considering that many disney disability pass denied will be tailored to meet your specific situation have! Would call back and speak with a cast member will be tailored meet! At WDW, the DAS the stroller until the loading area is reached DAS holders or guests tailored to your...

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