If the MAC ID on your Spectrum account file doesn't match, your box will be programmed improperly andfyou'll go through this again.Thank you for the response. But, we haven't added any devices recently and we really only use iPhones/IPads so I don't believe there is a backup every night at that time. Give them the 12-digit MAC ID number (it should match what is already on file) and tell them which speed tier you are already paying for. Also, the internet light doesn't go out on the router, and usually there isn't even any problem indicated in windows except from the internet just not working. I don't see anything in the logs that indicates a problem (to me) and I've had multiple calls with Support but nothing ever resolves it. Anything that exact isn't likly to be nature or human. This is what spectrum leaves me EVERY night. Basically he ended up:1) Removing an attenuator (where the signal enters the house) that a previous had put on the line. The level 2 tech support suggested it could be interference from neighbors so we tried changing router Chanel's and that did not help. If you want to get involved, click one of these buttons! Every night at exactly 9:03 we lose Internet/experience extreme slowness for about 1 hour. But I somehow doubt that. A storm? I live in Arizona so we don't get bad storms or anything like that. it's perfect and the next minute it won't load any webpages., so I don't know if there could be some upgrading or work going on that could be impacting it Next time it happens, try entering in the IP for a website? Click the Refresh Status link. Can you include some of them?Last, when did this problem start? to have them look at the splitter at the street as it looks like some corrosion on the top of it. Here are instructions if you Also, what are the results of the speedtests? Also, see if other things work, like email or VOIP client (Skype). The home automation was installed when we first moved in and hasn't changed. Literally every night at midnight im playing on xbox and I get the prompt on the screen that there was a connection issue in nba2k19 and it does the 15 seconds counted and I am booted out of the … We have been in our house for about 7 months and had no issues until about a month ago. Our router is an AirPort Extreme so I am not sure how to show any logs. One thought I had is that I know cox is converting a lot of stuff to gigablast in Arizona, so I don't know if there could be some upgrading or work going on that could be impacting it(I would think cox would tell us if that was the case). They said they don't reset/reprogram non-Spectrum own modems. I showed him my modem status page (with only one upstream channel binded) and he started outside the house. Yes, it's pretty much the exact same time every night, to the second.

had been peaking at 52 dB.2) Replaced the cable from the street to the house as a precaution as I commented that I noticed the issues more so when the weather was warm. It looks like you're new here. Speed tests, when we are able to connect during this period, show up fine. If so, did you have issue getting to the speedtest site itself? Speedify is a fast bonding VPN that allows your device to use 2 or more connections at the same time. Call in again, but this time tell them you want to register your NEW customer-owned modem. The key to solving Internet connection drops is using an app that can allow your device to use all the available connections.

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