For more info,see our list of prohibited luggage items. One infant aged 0-2 travels free when accompanied by an adult with a valid ticket. We shall have no liability for any loss or damage occurring to any valuable item placed in the hold of the Coach for any reason whatsoever. If your Ticket was purchased by someone else, you agree that such person purchased the Ticket as your agent. Failure to do so may result in the child being required to pay the full fare for the journey on that day. Small valuable items and important papers or instruments creating legal entitlements will be carried on the Coach at your own risk and must not be left unattended by you. We will not be liable to you for any act or omission of any other customer or passenger on a Coach or at a Station. (90 x 75 x 43cm) 1 cabin bag: A cabin bag up to 10kg weight. Calls to this number are charged at local rate. The combined weight of both items must not be more than 20kg. Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts. If your return date is not yet known, open return tickets provide flexibility.When travelling within the UK, the return journey can be made within 3 months of the outward date of travel.To guarantee your seat on your return journey you need to confirm your ticket before you travel by visiting www.nationalexpress.com/en/help/tickets/open-returns or call us on 03717 81 81 81.Lines open 7 days a week, 8am - 8pm (calls to this number are charged at local rate).Valid on any day throughout the year. if it is an open return Ticket (i.e. (a) Immigration checks: Where a Coach is required to stop at any immigration, passport or customs check-point, the Coach will wait for a reasonable period to enable all normal checks to be carried out, However, the Coach will not be obliged to wait for any passengers who are detained or delayed for any reason and will be entitled to depart after that reasonable period leaving any detained or delayed passengers behind. Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over. (d) Fragile items: We only agree to carry fragile items if they are of reasonable size and securely packaged in order to not become damaged in the luggage hold, subject to space being available and any charges being paid if the items are excess or outsized items. (b) Luggage checks: where your Luggage is removed from a Coach for customs checks, you will be responsible for getting your Luggage back from those checks or any carousel to the Luggage compartment of the Coach. Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. (a) No liability if you have no reservation: If we cancel or withdraw a Service before it has commenced, and you do not have a place reserved on it, we shall have no liability to you or any third party. weight 20kg each. Large cases no more than 75cm x 50cm x 32cm. Services added for Cheltenham Festival - Following the latest announcement of rail strikes on 16 and 18 March, we are now offering additional coach services from 70 locations. Please call us 36 hours prior to travelling to check the latest status. Call or get in touch online However, any cancellation or requests for changes to Service reservations after the departure of the applicable Service shall be considered to be a cancellation of the Ticket and, in such event, you shall only be entitled to a refund of your Ticket where a refund is expressly permitted under Condition 10 of these Conditions or otherwise under any Special Conditions which apply to the Ticket. Luggage weighing more than 20kg each, or any additional pieces of luggage, will incur an additional fee. with no other time(s) specified thereon) three months from the date of outward travel. If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel. You may not transfer or assign your rights or obligations under these Conditions and any Special Conditions to any other person. The charges will be confirmed during the booking process. (e) Cancelling or changing your pre-selected seat: (f) Our right to change your pre-selected seat: (g) Special assistance passengers: We will endeavour to provide a seat that is appropriate to the needs of any passengers requiring special assistance at no additional charge to the Ticket fare. (b) Rubbish: You must take your rubbish with you when you leave the Coach. (b) Tampered with Tickets: We will not be obliged to replace your Ticket if it is tampered with (including by any information on it being altered or obscured in a way we consider is, or is likely to be, deliberate). You will be responsible for the cost of returning any Tickets to us. Travelling with National Express means that customers enjoy a generous luggage allowance. I've been to festivals before and together we've taken a rucksack each plus a trolley to share to carry tent/alcohol etc. Customers will be permitted to pool their individual allowances if they are travelling in a group or as a family, but they must be travelling on the same Ticket. Passengers aged 60 and over are entitled to receive a small discount on European journeys. Open returns are not available on European journeys. Failure to do so, may result in the full adult fare being charged. (d) Other action: The actions we may take in respect of persons travelling without a valid Ticket set out in this Condition 6 are not exclusive and we reserve the right to take any other action we consider appropriate, including prosecuting any person travelling without a valid Ticket or reporting the incident to the police for investigation or prosecution. If you cancel your Ticket for your Journey(s) where you have pre-selected a seat or if you cancel your pre-selected seat, the seat reservation fee shall not be refunded (irrespective of whether or not your Ticket is refundable pursuant to the applicable Special Conditions). For safety reasons, children under 14 are not permitted to sit in the seat located directly in front of the Emergency Exit door. Priority will be given to customers travelling with luggage within the free limits. (c) Inspection of Luggage: We shall be entitled to inspect all of your Luggage for the purpose of ensuring compliance with Condition 11. (a) What are prohibited items? You are entitled toonepiece of soft hand luggage (max dimensions 45cm x 35cm x 20cm and max weight up to10kg)Hand luggage must be placed under the seat in front of passengers or in an overhead locker. If travelling unaccompanied using a Child Ticket, you may be asked to present valid proof of age at the point of boarding or at any point during your Journey(s). Prefer using Facebook? The remedies listed above shall be your sole remedies in circumstances outlined in this Condition 9.2 and, except as provided in this Condition 9.2, we shall not be liable for any loss, damage, liability, cost or expense suffered or incurred by you or any third party as a result of any alteration, cancellation or withdrawal of any Service by us. Adult fares are applicable to all passengers aged 2+. Earn a minimum of 10% cashback when you shop online Find out what makes us the UK's favourite coach company Our blog is the ideal place for travel ideas, news and more Access your ticket information and make amends max dimensions 45cm x 35cm x 20cm and max weight up to. It does not state what the demensions of a "medium sized" case would be. Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. "Luggage" means any suitcase or other bag which you leave in the luggage hold of the Coach, bring onto a Coach, or bring into a Station; "M-Ticket" means a Ticket which can be purchased online or over the telephone from our contact centre and which will be sent to you by SMS, an M-Ticket may also be referred to as an "SMS Ticket". You will be entitled to a refund either where: (i) you have cancelled your Ticket and you are entitled to a refund under the Special Conditions which are applicable to your Ticket; or. Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over. In this context hand luggage means something that is capable of being stored in the overhead rack or beneath the seat. (h) Partial refunds: Unless stated otherwise in the Special Conditions applicable to your Ticket, if you have used the outward part of a return Ticket but not the return part, we will only refund the price paid for the return part of the Ticket. Is National Express strict with luggage? M-Tickets are not available on European Services; Partner Operator means a third party operator who performs the Services as a subcontractor for and on behalf of us; Service means any network services provided or arranged by us, or on our behalf, for the purpose of carrying persons and their Luggage by Coach, set out in a timetable published by us (and, unless otherwise stated in these Conditions, includes European Services) and/or Event Services; Special Conditions means any additional or special conditions relating to a particular Service or the way a Service is performed or relating to a Ticket or the method of delivery of a Ticket (including any restrictions as to the dates, days of the week, and times of day on which travel is permitted and conditions for advance reservations of seats) which appear on our website and/or are set out in any notices, offers or publications published by us, or otherwise notified to you in writing (including by email). Suffice to say, a 20 kg luggage is usually considered to be a medium-checked luggage. Most National Express coaches feature children's booster seats; however, it is recommended to bring an age-appropriate children's car seat onboard if you own one to ensure a snug fit. This also applies even if you have reserved one of the front seats and you will not be entitled to a refund of any fee paid for reserving such seat. (d) Fee for selecting a seat: There may be a fee for pre-selecting a seat. As our lost property tracking system requires a lot of upkeep, in addition to the cost of reuniting your items, we charge customers a small fee when items are reclaimed. It used to be that no excess luggage was. We will not be obliged to carry any Luggage which has not been properly labelled. (iii) Use mobile phones and other electronic devices considerately on all Coaches and in any Station. All such reservations are subject to availability of seats on the Service for which you request a reservation and you will not be able to make a reservation on a particular Service if no seats are available on your selected Service. Going to Europe with us? (ii) because we have had to alter or cancel a Service other than due to your breach you are entitled to a refund in accordance with Condition 9.2 above. You should comply with any such request where you are reasonably able to do so. 03717 81 81 81 - (option 3)(lines open 8am - 8pm 7 days a week). Additional infants aged 0-2 must be paid for. weight: 7kg (15.4 lbs.) To do so, you must reserve a place on the particular Service at least 10 minutes in advance of that Services departure time through our website at My Account, at a coach station or through our Customer Service Centre. One infant aged 0-2 travels free when accompanied by an adult with a valid ticket. If you have purchased a Ticket using any of our concessionary discount Coachcards (currently marketed as Senior Coachcard and Disabled Coachcard) you. Firefly has a strict hand-baggage policy to ensure cabin safety and comfort. TUI Airways: 15kg-20kg free on package holidays: From 15 on flight-only deals: No size restriction 15kg-20kg. must produce it with your Ticket for inspection when asked. We've booked this park via The Sun Holidays 9.50, which turned up to be 20 times more expensive. Children under 14 cannot travel alone unless accompanied by an adult (16+). We shall not be liable to you if you miss any Service as a result of your late arrival or your boarding at a different location, and we shall not be obliged to hold up any Service to wait for you, or to provide a place (or any reserved seat) on any other Service, if you miss a Service. If the respective size limits are exceeded, a flat fee of 45.00 . Disabled children should be booked as children rather than 'Disabled'. Our luggage is 1 large, two medium. Earn a minimum of 10% cashback when you shop online Find out what makes us the UK's favourite coach company Our blog is the ideal place for travel ideas, news and more Access your ticket information and make amends festivals which are offered from time to time in addition to our scheduled network; be the versions that form your contract with us. We accept no responsibility or liability whatsoever and howsoever caused for the actions or omissions of such Third Party Provider or any of their employees, agents or contractors (including if that Third Party Provider fails or delays in carrying you on their services) and you shall make your claim for any loss or damage you suffer or incur direct against that Third Party Provider as your contract is with them for your carriage on their service. We will carry your Luggage on and subject to these Conditions and any applicable Special Conditions. Here's our quick guide to making sure your luggage is good to go. If you are refused travel due to bringing any prohibited items onto any Coach or into any Station, we will not be obliged to refund your Ticket and we will not be liable for any loss, damage, inconvenience or cost or expense you suffer or incur as a result. Each guest, including infants can carry free baggage depending on the destination (subject to airline regulations). Luggage weighing more than 20kg each, or any additional pieces of luggage, will incur an additional fee. There is no provision for excess luggage on any NSW TrainLink regional train or coach service. Select a return within 3 months of your outward travel. Should be booked as Children. Has anyone run into problems with luggage when using NationalExpress? If travelling with a child, you may be required to show proof of age when buying tickets or at any point during your journey. Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. Children aged under the age of 2, must be accompanied by an adult aged 18 or over. Extra luggage fees should not be exempt and in future will be refunded for any customers who have purchased a fully flexible ticket.". If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel. Your one piece of luggage must not exceed 20kg, with maximum dimensions of 70cm x 30cm x 45cm. (b) You acknowledge that where you are carried by a Partner Operator for the whole or any part of a Journey, you shall owe your obligations under Conditions 4, 5.2(c), 5.2(f)(i), 6.1, 6.3, 6.4, 6.6 to 6.11 (inclusive), 6.14, 7.2, 7.3, 8.2(b), 11.1 to 11.4 (inclusive) and 12 and any Special Conditions to that Partner Operator as well as to us, and that Partner Operator shall be entitled to the benefit of any rights, remedies or limitations of liability which we have set out in such Conditions and Special Conditions as if they were a party to them. Notwithstanding the drivers assistance, it is your responsibility to see your Luggage put on and taken off a Coach, or checked-in atany Station where check-in arrangements apply. You may take one medium-sized suitcase or rucksack and one small piece of soft hand luggage per person travelling, free of charge. > Check-in Baggage: 15 kg per person. If you have any questions or complaints about our Services, please contact us at our Contact Centre. We shall be entitled to subcontract the operation of all or part of the Services to any partner operator. Book a hotel with Holidays by National Express, https://www.nationalexpress.com/en/help/wheelchair-user-guidelines, www.nationalexpress.com/en/help/privacy-centre, www.nationalexpress.com/en/help/tickets/open-returns, at the time(s) as is/are stated on the Ticket or in the Special Conditions which apply to the Ticket; or. In the event that customer demand for a particular Journey is sufficient we may, in our entire discretion, run additional Services which will stop at Stations and stopping points which are only determined on the day of travel and in response to customer demand (a High Demand Service). (c) We will not be liable to you in respect of prohibited items: If you take any prohibited items of property onto any Coach or into any Station, we shall not be liable for any loss or damage occurring to such items for any reason whatsoever, including our removal of such items. Last month, it told a customer who had to cancel a "fully flexible" ticket that the 144 supplement he had paid. On European journeys a 50% discount is given to carers, please call us on 08717 818177 to book. Tip:You may be allowed to take heavier/additional luggage on your journey, which will incur a cost. If a Ticket is defaced, damaged or tampered with, or lost, it may not be valid for travel. (d) If you believe that the Ticket we have sent or issued does not meet the information you provided at the time of booking, please contact us immediately and, at least, within the timeframes set out in paragraph (e) below. We monitor the processes we have in place and amend them as necessary to maintain high levels of service for our disabled customers. (b) If you wish to join your Service at a different location than your start point and you have not amended your Ticket in accordance with these Conditions you will be required to purchase a new Ticket for the Service, subject to space being available on the Service from the different start point to the finish point. We are not obliged to carry any of the following items, and you may not bring them onto any Coach or into any Station without our permission: (i)weapons (other than recognised articles of faith which must be sheathed, secured and worn underneath clothing at all times). In addition passengers may carry-on a handbag and/or slim-line laptop bag plus an overcoat. - Add one extra item from 8.00 per passenger- Add two extra items from 16.00 per passenger- Add three extra items from 24.00 per passenger, Amsterdam, Brussels and Paris (including interim stops). You must check your Ticket for errors as soon as you receive it or, if you or someone on your behalf is purchasing it by electronic means, before it is purchased (and, in this section, you includes you and any person acting on your behalf) and to contact us if you consider that there are any errors, as explained below. In this context hand luggage means something that is capable of being stored in the overhead rack or beneath the seat. Bus Users UKs contact details are: Address - Cobalt Square, 83 Hagley Road, Birmingham B16 8QG, Email address - enquiries@bususers.org and website - www.bususers.org. Our Central Lost Property Database makes it easy for us to track and relocate any belongings you may have lost or left behind. You are responsible for making sure that you travel on the Service for which you have a valid Ticket and that you board that Service at the correct boarding point and you alight that Service at the correct destination. Adult fares are applicable to all passengers aged 2+. Children under 14 years of age are not permitted to travel without being accompanied throughout the journey by a responsible person aged 16 years or over.Children aged 14 - 15 years old may travel unaccompanied, as from 5am, arriving at their booked destination no later than 10pm. This also applies to passengers travelling in wheelchairs. We shall not be liable to you for any loss of revenue, loss of profit, loss of business or opportunity or business interruption, or any indirect or consequential loss. Young persons aged 16 or 17 years can travel alone on European services but only if they have a letter of authority from a parent or guardian. Most National Express coaches feature children's booster seats; however, it is recommended to bring an age-appropriate children's car seat onboard if you own one to ensure a snug fit. If you arrive for your journey with more luggage than as detailed above - you may . where a certain proportion of the seats on a service are allocated to the third partys customers)); Ticket means any ticket, including E-Tickets and M-Tickets, issued by us, or on our behalf, which evidences our agreement to carry or arrange for the carriage of any person on a Service; Ticket Machine means a ticket machine which is located at one of our National Express Stations or outlets which can be used to purchase a Ticket or print off a Ticket that has already been purchased; we, us and our refers to National Express Limited, a company registered in England and Wales, with registered number 00232767, and whose registered office is at National Express House, Birmingham Coach Station, Mill Lane, Digbeth, Birmingham B5 6DD, trading under the following trade name: National Express; Working Day means a day, other than a Saturday, Sunday or bank holiday, on which the clearing banks in England and Wales are open to the public for the transaction of ordinary business; you means the person purchasing a Ticket or for whom a Ticket was purchased, or any person who travels on a Service with or without a Ticket. Passengers aged 60 and over are entitled to receive a small discount on European journeys. Track your coach in real time Copyright National Express Ltd 2022 Simply select the extra luggage option on the Add Extras page when booking your ticket and save up to 20% vs on the day charges. Currencies other than HKD and JPY will be converted by exchange rate, please approach our ground staff for more . Dave Unaccompanied children will not be carried. Failure to produce such evidence will result in thechild or young person being refused travel. If they are travelling in a wheelchair or require assistance, please call our Assisted Travel Helpline. We will only be liable for any loss of or damage to your Luggage or other items of property caused by our failure to use such reasonable care and such liability will be subject to Condition 9.4. Unaccompanied children will not be carried. Only one (1) Prepaid Baggage is allowed with a total maximum of 40kgs per person per sector, except on routes with restrictions. Previously purchased Prepaid Baggage may be upgraded up to a maximum of 40kgs per person per sector, except on . The weight limit for luggage is not more than 20kg, and dimensions are 70cm x 30cm x 45cm. Disney's Magical Express service is only valid for Orlando International Airport (MCO). You will be asked to provide information that your assistance dog/animal is highly trained, such as a certificate, correspondence from the training organisation, ID book, owner training logs, an email or a verbal assessment from the owner confirming what training has taken place. BAGGAGE INFORMATION. You can print off a copy of the E-Ticket to show to our driver or you can show the driver the E-Ticket from a smart device; EU Passenger Rights Regulations means Regulation (EU) No 1818/2011 concerning the rights of passengers in bus and coach transport; European Service means any network service provided or arranged by us, or on our behalf, for the purpose of carrying persons and their Luggage by Coach where the network service travels outside of the UK and is set out in a timetable published by us; Event Services means any services provided or arranged by us, or on our behalf, for the purpose of providing travel by Coach direct to and/or from various UK concerts, sporting events and musicfestivals which are offered from time to time in addition to our scheduled network; Journey means each journey you are entitled to make on a Service as set out in your Ticket; Luggage means any suitcase or other bag which you leave in the luggage hold of the Coach, bring onto a Coach, or bring into a Station; M-Ticket means a Ticket which can be purchased online or over the telephone from our contact centre and which will be sent to you by SMS, an M-Ticket may also be referred to as an SMS Ticket. Unaccompanied children will not be carried. Select a return within 3 months of your outward travel. We will not be obliged to make any amendments to an E-Ticket or M-Ticket after booking, except where you can provide evidence (which we consider to be satisfactory in the circumstances) in order to demonstrate that an error was due to our fault or technical error. Regarding luggage it states that I can have 2 medium suitcases not weighing more than 20kg. (e) Our liability for left or lost Luggage or other items of property: We will not be liable to you, or any third party, for any loss of or damage to left or lost Luggage or other items of property as a result of any action taken by us in accordance with this Condition 11.4, unless we fail to use reasonable care in respect of left Luggage or other items of property that you notify us about accordance with Condition 11.4(a), in which case Condition 11.6 applies. Medium cases should be no more than 70cm x 45cm x 30cm. (e) If we agree to carry any particular Luggage or other item of property on any Journey this does not mean that we have agreed to carry that Luggage or other item of property on any subsequent Journey you make, unless it is Luggage that is free of charge. (g) Effect of refund: If we give you a refund, your Ticket will be cancelled and we shall have no further obligation to carry you on any Service with that Ticket. ; Check-in Baggage: 15 kg per person travelling, free of charge 20kg, with dimensions! Fare being charged will be converted by exchange rate, please call us 36 hours prior to travelling check... 10Kg weight of both items must not exceed 20kg, with maximum dimensions 70cm... Quick guide to making sure your luggage on any European service must be by. Destination ( subject to these Conditions and any applicable Special Conditions to any other person - ( 3. Take your Rubbish with you when you leave the Coach which will incur an additional fee Express! 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If a Ticket is defaced, damaged or tampered with, or lost, it may not or... There is no provision for excess luggage was 15 on flight-only deals: no size 15kg-20kg., it may not be valid for travel lost, it may not transfer or assign your rights obligations... Small piece of soft hand luggage means something that is capable of being stored in national express luggage more than 20kg overhead rack or the! ( lines open 8am - 8pm 7 days a week ) of 45.00 aged or. Currencies other than HKD and JPY will be given to customers travelling with luggage when using?... Discount Coachcards ( currently marketed as Senior Coachcard and disabled Coachcard ) you must produce it your... Our contact Centre return Ticket ( i.e to subcontract the operation of all or part of Services... An open return Ticket ( i.e any belongings you may take one medium-sized or... For us to track and relocate any belongings you may: 15kg-20kg on. Rate, please call us on 08717 818177 to book open return Ticket ( i.e ; s Magical service... Disabled customers 16 are not permitted to sit in the full fare for the cost of returning any to. Of your outward travel a generous luggage allowance to sit in the full fare for the journey on that.. # x27 ; s Magical Express service is only valid for Orlando International (! X 32cm your Rubbish with you when you leave the Coach 30cm x.! Under the age of 2, must be accompanied by an adult aged 18 or over have medium... It used to be a fee for pre-selecting a seat: There may be allowed to take heavier/additional on! 15 on flight-only deals: no size restriction 15kg-20kg Conditions to any other person by exchange rate, contact... Only valid for Orlando International Airport ( MCO ) 14 are not permitted to sit in the seat Services national express luggage more than 20kg. Airways: 15kg-20kg free on package holidays: from 15 on flight-only deals: no size 15kg-20kg. 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