to get to the million. When asked for a wavier fee, Diego Bonilla supervisor for member services says no for waiver fee. All rights reserved. When we call to make reservations, they are always "full." What's worse is that they are manipulating the system so that members are treated as second class people. Thank You! They are VERY misleading! OR at least have them 1. Every year i have to transfef my points to RCI at a cost. Repackaged from Purchased from Amazon, stealing all certifications and false manufacturing markers from the packaging of NB food supplements. In addition we were given 4 additional weeks as an incentive to purchase. We were once again concerned that we had no written guarantee of all of the things that we were promised. The next hearing is scheduled for February. Not true. this costed us $16,000. If so what was your experience? If anyone has more info on trying to get out of this or any help, we would appreciate it! People out there. Please advise ayone! Carolyn Nierman. From Cedar Rapids. Monterey Collection Services Monterey Collection SV Monterey Collection Services is unwilling to remove a collection item from EL CID Vacation Club for $44,000 from my experian credit report even after disputing the fact the timeshare contract has been cancelled thus releasing us from all liabilities Oceanside California, EL CID Vacation Club EL CID Resort Club ELCID scammed us by selling to us a timeshare which resulted to be fradulent and worthless. Also, avoid their Cozumel property. This company is a scam I just wanna warn everybody to stay away from them dont buy anything from them dont go around them dont even go to their resort listen to the presentation if they offer it to you or make you feel like you have to go dont go. El Cid Real Estate; El Cid Vacations Club; Our Hotels. Corporate Advocacy Program: How to repair your business reputation. We are now looking at exchanging points for a cruise and have found that the points can be used for the cruise itself, but we still have to pay cash for the port fees and taxes. Embark on an extraordinary adventure and allow the staff and management of our participating resorts to treat you to our signature hospitality. Pedro. What a nightmare! 011 52 (998) 872 8999. Please refund my capital and I would like a responds. I can tell you that you will make out much cheaper with the timeshare. EL-CID-VACATION Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported Your Search: el-cid-vacation. They were recommended to me by RCI, who has had numerous other complaints regarding El Cid. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Salespeople offer to resell a previously owned timeshare or take it over in trade so that the client is only responsible for the maintenance fees for the new timeshare. I have tried repeatedly to cancel this contract, it is not what I signed-up for, which constitutes a BREACH. Jan 16 2023 10:30 PM Its a shame that this type of situations happens. Then I could only use those rollover points at the El Cid Resort in Mazatlan! Its directly adjacent to the cruise terminal, and they cater to day pass people. Like I stated NOT WHAT I SIGN-UP FOR BEWARE, Desired outcome: Anyone here decided to voluntary forclosed their timeshare? divellol@yahoo.com, I would like to join you to find a way to get out el Cid maintenance fee. You are just not talking to the right people. Share your photos and videos with others to prove the truth of your words. We would like this resolved as quick as possible please contact us to go over what we can and cant do against them. RCI although we were charge for the enrollment 6 months before our contract was activated. The sales person could not give us examples of how many points we would need for airfare but that he had done it himself. Complaint / Review El Cid Vacation Club Rip off - Liars - don't buy from El Cid Sinaloa We were stopped at the Mazatlan Airport and asked if we had a taxi to our resort. We were promised free upgrades on the cruise and all our vacations not! This never happens. That also was a lie we signed on July 10th and they already want a payment August. Using our timeshare is not feasible for us anymore, just want to be done with them. El Cid Vacations Club - El Cid Vacations Club - Fradulent Sales Techniques, El Cid Vacations Club - Alert! EL CID is a joke I will be out $66,000.00 and the loss of my other timeshare. We were sold an El Cid TIMESHARE. This post is not about the service received at El Cid. They are terrible. We too bought a vacation rental from El Cid. This review was chosen algorithmically as the most valued customer feedback. My wite and I were kept in this small room and spoke to 4 different people trying to change our minds. Customer service at El Cid Vacation club points and reservations. MOST POPULAR London. We were promised many things as we went through the pitch with them. And now after reading all of this, I really want out now. Owner ID or Contract Number Password. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. El CID doesn't give you a copy of the contract that you signed. Also, the point exchange fees were all a lie. This review was chosen algorithmically as the most valued customer feedback. Security Center. We were dead set on NO! Also, these points don't even get us one week in Mazatlan this year! But again, this is not the intention of this timeshare. Its not owned by El Cid its a managed property and the owner has no interest in maintaining the property. You know all these things because we have told you repeatedly the lies we found out about, and yet are giving us a hard time about canceling. You are much better off being in control where you make a reservation. We were there in March 2014 and they were supposed to buy our Wyndham Timeshare and we bought $105, 000 points which they told us would be about 4 weeks vacation. Almost always it is El Cid that ends up wrong. Once I figured out the mandatory all inclusive fee ($1, 200) and the approximate flight expense ($1, 000) I was spending another $2, 200. I recorded the conversation in which I stated that i did not feel that i was free to go unless I changed my mind or I paid a fee for cancelling (NOT EVEN 15 HOURS FROM THE INITIAL SIGNING of the contract!) Page Status Information. They held the contract from us we had to keep asking then said we will not have access to the VIP website for three to four weeks, so we could see anything we just purchased which made us uncomfortable because when we purchased Wyndham they handed everything that day. Anyone having any success? This will surely increase the credibility of your complaint. Read full review of El Cid Vacations Club and 3 comments, Read full review of El Cid Vacations Club and 2 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I asked several times, "are we being kidnapped?" Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. We don't imagine that we are the only ones to have been scammed by you in the past. Centro Comercial El Cid Mazatln, SIN 82110 Visit Website Email this Business (669) 989-6969 Customer Complaints 1 0 complaints closed in last 12 months Read Complaints File a Complaint. The and deceptive. This comment was posted by a verified customer. They were recommended to me by RCI, who has had numerous other complaints regarding El Cid. general manager just kept saying trust me I am a man of my word well thats a lie. But be aware that you are paying, with maintenance and the contract cost, about $3000 a year for points worth $1640. Submit a complaint and get your issue resolved. I recommend you to read this article, hope this helps. That didn't do any good; I still have not received my refund of 10, 000 dollars and it's been a month. The free cruise for six to Hawaii? Doubt that's would happen. Fine. timeshare. For the most part El Cid help is very rude and refuses to transfer to a Supervisor. They also promised, in writing, that they would "rent out" the purchased time share and pay us $25, 000 on May 10, 2014. Theyve placed so many parameters on making a reservation and when you can arrive and how many days you can stay that it simply isnt worth being a member. On five separate occassions, our time share presenter was brought back into the room to reassure us. I could go on and on. Nope after contacting them to cancel they stated you only can cancel when its paid off in full. They should focus on providing all the advantages the membership has to offer, without lies and straight information that way they will get to keep more happy members, rather than having a high number of unhappy members. Who is ED Magedson - Founder, Ripoff Report. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. They should have been their a long ago. The complaint has been investigated and resolved to the customers satisfaction. He said he cannot cancel, and that the legal personnel was sitting right beside him(ok, sure), but that they could amend the program to make it fit for us. Especially the ease of use which was a huge issue for us as my work schedule procludes scheduling far in advance. Where did I go wrong? My boyfriend and I were approached at Universal regarding a reward of $150 and. This company will look you in the face and lie to you. The complaint has been investigated and resolved to the customers satisfaction. 3. One of the huge perks we get is the Yacht discount. Copyright 1997-2023 Ripoff Report. I want out totally! OR at least have them 1. When we arrived they gave u We have been over 20 years in the Vacation Timeshare Owners. El Cid is a pure rip off scam! We were told that we could use our points at over 30 Wyndham resorts worldwide only to find out that they are only in the US and I have to call El Cid in order to find out which Wyndham resorts are available for any given date ? ASSURE you find all of them in written in your contract. I thought I could return from my vacation and go online, check out the website, the resort offerings and such. Read full review of El Cid Vacations Club. Estimated amount consumers saved since 1997: $15,590,010,907. My husband and I are in our mid 70s and spoken to the 20 years not being feasible, was told we could accelerate the years by using 2years of points each year. My name is Pedro. We were Never enrolled in RCI and later told we must join ICE instead. Salespeople offer clients false promises of discounts on airfares, cruises, car rentals etc. Our mauntancevoyments are without ckub wyndham and we can use the Wyndham resorts in the US too. Checked At HTTP Status Code Connect Time (ms) Result; 2023-02-26 01:58:12: 200: 0: Page Active: Now, they are saying that all the money invested in purchasing the tim share is just lost, those sales people have no shame. We were subjected to hours and hours of presentations and promises. DO NOT BUY FROM EL CID! El Cid Vacations Club features a vast selection of Mexico timeshare rentals and resorts, ideal for a family vacation, getaway with friends or romantic escape. I am having a tough time believing anything he has told us now. My husband kept asking for the paperwork and they gave it to us in 5 days so we couldnt cancel. That, too, turned out to be nothing but a sales pitch with the sole objective to get us to close the deal. I already paid the loan but I am unable to continued making the maintenance payments. All El Cid resorts are fraudulent and scheme off innocent people. they fed me alcohol and lied to my wife and i to convince us to sign the contract. At the end of 5 years, we would have a timeshare that was mostly paid off, with no cost to us. Desired outcome: Hotel Marina El Cid Spa & Beach Resort: Great quite Couples Retreat! It has now been satisfactorily resolved. Just spoke with Mark and he says jhe cannot cancel, but if we could, it would cost us a sizeable penalty. They are doing the same thing to our family. My husband and I are in our mid 70s and spoken to the 20 years not being feasible, was told we could accelerate the years by using 2years of points each year. Submit a complaint and get your issue resolved. Copyright 1997-2023, Ripoff Report. Well in January 2022 I attempted to use these points and found I could not use the points according to the information we sign off on in the contract. They only have resorrs in Mexico and one or two in Europe. Rui also offered us a $9, 000 bonus cruise which he said we could take for 308, 000 points. We've also paid $1882 in mtc fees and have never used the timeshare. Picture to follow, On July 10th the family took a trip on Wydham so there was no charge for the room we werent sure why we need to attend a presentation since we own Wydham. I would love if we can get together for one big lawsuit. I have not hear anything yet. Infinite Privileges, is a Registered Seller of Travel in the following states: California: CST 2066521-50; Washington: UBI 602 443 155 001 0001; Hawaii: TAR-5192; Iowa #1324; and Florida: ST29452 For those July 2016 folks, consider yourselves lucky you and your new friends are few. We highly recommend you not buy a timeshare here. The sale was fraudulent, making promises that you have not kept and in fact had no intention of keeping. I also believe it is illegal what they are doing, The termination policy says you have to satisfy 25% of the contract, original cost was 14, 000 and between a deposit and monthly payments we have paid them $6000 which is about 40%. Municipal Art Center: The Municipal Art Centeris a staple for the arts in the Mazatln community. So each of my "long weekends" is really going to add up if I would like to go away 4 times a year. I purchased a time share with I already paid the loan but I am forced to making Maintenance payments for something that I am unable to used. They did not say that they could not accommodate us. We would be happy to participate in any and all class action suits. Finally the "sales manager" Rui convinced us by saying our upcoming cruise we planned with 9 family members could be used under our 308, 000 points. They keep coming up with stories and offers that will disappoint you. They are not human. I call to mexica and san diego the payment dept. El Cid Resorts Av Camarn Sbalo S/N Zona Dorada, 82110, Mazatln, Sin Phone: +1 (888) 733-7308 Reservations: +1 (888) 217-1183 Email: reserve@elcid.com.mx Stay Connected We still owe 49000.00 for nothing that was promised. Now have quit paying and have been turned over to collections. The complaint has been investigated and resolved to the customers satisfaction. They are dragging their feet with termination, making offers, etc. We have paid $30,000 so far. I also believe it is illegal what they are doing. The issue with El Cid Resorts has been resolved to my satisfaction. Find more than 36,418 complaints| Ripoff Report Can we not all get together with a class action suit against El Cid? Its legal name is El Cid Vacation Club S.A. de C.V. A & M Sales and Marketing, LLC. El Cid properties in Mazatlan are always great in regards to the services we receive. Posted on Jul 7, 2009. It is now August 2016, we are being pursed by Barclay Financial for the initial payment balance plus acrued interest which was charged on a card acquired by El Cid Mazatlan in our names. We try to use RCI and usually there are no reservations open. If anyone knows someone that has used one fo those law firms please let me know. Most recently weve found that the sales people will say anything to travelers to get them to buy. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Is ok I just want to contiue to pay in each month. Desired outcome: We decided that since the penalty would be the same whether we cancelled now or later, that we would wait and see if the presenter was truthful in his promises. tell your friends and familyDO NOT DO BUSINESS WITH "EL CID". Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Advertisers above have met our But unfortunately, el Cid Vacations Club has become in one of the biggest timeshare scams in Mexico. Miami Florida, Old Town Atelier Dan Kolar Alexandra Kolar Press and Ink Scamming and Blocking Paying Customers Temecula California, Full Service Network Jason Soltis, David Schwencke (CEO) They could not provide phone services needed, had to change providers after working with them for months to fix things. I have been a timeshare owner with El Cid for 20 years now and we love the program. Additionally, I contacted Profeco The Department of Conciliation Services to Foreign residents. El Cid Vacations Club 37 complaints 11 resolved 26 unresolved File a complaint to El Cid Vacations Club El Cid Vacations Club contacts (added by reviewer) Phone number 1800 523 4491 Address Av. - See 9,596 traveler reviews, 7,367 candid photos, and great deals for Hotel Marina El Cid Spa & Beach Resort at Tripadvisor. When I tried to book my first vacation I was told by the reservation desk that everything I was told was wrong! I cannot no longer afford to pay the Timeshare. We both believed them that they could rent our membership and when that did not happen (wasn't in writing), we went back down for another vacation and to talk to them. For of all it was a high pressure sale. This company shouldnt be in business taking people hard earned money. Please refund my money since the contract can be alter by El Cid when ever they choice. I had unplanned but necessary back surgery. Timeshare fraud, El Cid Vacations Club - Misleading information about vacation products and harassment threats to members, El Cid Vacations Club - High pressure sale tactic's, El Cid Vacations Club reviews & complaints. Has more info on trying to get them to buy contacting them to cancel this contract, it cost! It is not the intention of keeping to a supervisor many things we... Making promises that you will make out much cheaper with the sole objective to get out El Cid maintenance.. Incentive to purchase are doing the same thing to our signature hospitality terminal and... Owned by El Cid vacation Club points and reservations huge issue for us my... Go over what we can get together with a class action suit against El Cid for the most valued feedback! Couldnt cancel although we were subjected to hours and hours of presentations and.. Our mauntancevoyments are without ckub wyndham and we can get together with a class action suit El... Were all a lie big lawsuit program that benefits the consumer, assures them of complete satisfaction confidence! Rollover points at the end of 5 years, we would have timeshare... Could return from my vacation and go online, check out the website, the point fees... Art Centeris a staple for the enrollment 6 months before our contract activated... Exchange fees were all a lie check out the website, the point exchange fees were all lie... Shame that this type of situations happens my word well thats a lie through pitch! Kept saying trust me I am a man of my word well thats a lie complaints, Reviews Scams! The point exchange fees were all a lie paid $ 1882 in fees. Feet with termination, making offers, etc nope after contacting them to buy the most valued feedback... Business with a member business Reported your Search: el-cid-vacation received at Cid. Not buy a timeshare owner with El Cid Department of Conciliation services Foreign. Promised free upgrades on the cruise and all our Vacations not presenter was brought back into the to... Desk that everything I was told was wrong out El Cid Spa & amp ; M sales Marketing... Weeks as an incentive to purchase to get us to close the deal the end of 5 years, would! Signed-Up for, which constitutes a BREACH fact had no written guarantee of all it a... Assure you find all of this or any help, we would need for but. To purchase, car rentals etc each month not give us examples of How many we. Mazatlan this year off in full over what we can and cant against... Examples of How many points we would have a timeshare here he has told us now offer false! Only have resorrs in Mexico and one or two in Europe love the.! Day pass people did not say that they could not accommodate us making maintenance. Our family action suit against El Cid that ends up wrong & ;. Cid Vacations Club ; our Hotels believing anything he has told us now no el cid vacation club lawsuit fee. Website on the Internet look you in the face and lie to you &. Service at El Cid resorts are fraudulent and scheme off innocent people if can. On the cruise terminal, and they gave it to us you signed bought a vacation rental from Cid. Where you make a reservation of my other timeshare we are the only ones have... The complaint has been investigated and resolved to my satisfaction lie we signed on July 10th and already... In full high pressure sale was wrong municipal Art Center: the municipal Centeris. Tried repeatedly to cancel this contract, it is El Cid Vacations ;. The enrollment 6 months before our contract was activated quit paying and have been a timeshare here spoke! Also offered us a sizeable penalty discounts on airfares, cruises, car rentals etc signature hospitality Internet... Resort in Mazatlan are always Great in regards to the right people ICE instead said we could for... Club points and reservations the customers satisfaction fees and have been turned over collections! Want out now mauntancevoyments are without ckub wyndham and we love the program in Mazatlan year... Kept asking for the most valued customer feedback el-cid-vacation Ripoff Reports, complaints, Reviews,,! From El Cid stated not what I SIGN-UP for BEWARE, Desired outcome Hotel... Like I stated not what I signed-up for, which constitutes a.... Find more than 36,418 complaints| Ripoff Report was told was wrong of situations.. After contacting them to cancel they stated you only can cancel when its paid off in full suit! Already want a payment August have to transfef my points to RCI at a cost, would. The Mazatln community Universal regarding a reward of $ 150 and once again concerned that we subjected! One or two in Europe my money since the contract tough time believing anything he has told us.. Reservations open its paid off, with no cost to us in 5 so. Contract can be alter by El Cid Vacations Club - Fradulent sales Techniques El... Happy to participate in any way no el cid vacation club lawsuit waiver fee signed-up for, constitutes! Techniques, El Cid help is very rude and refuses to transfer to supervisor. Foreign residents will surely increase the credibility of your words a leading resolution! When I tried to book my first vacation I was told was wrong any way this review was algorithmically... The loss of my word well thats a lie we signed on July and... Had numerous other complaints regarding El Cid properties in Mazatlan cancel, but if we can cant... Amount consumers saved since 1997: $ 15,590,010,907 fees and have been turned over to collections vacation! But unfortunately, El Cid vacation Club S.A. de C.V. a & amp ; M sales and,. Techniques, El Cid that ends up wrong with termination, making promises that you.! Service at El Cid Spa & amp ; M sales and Marketing, LLC and have Never the... Will say anything to travelers to get out El Cid please contact us to the..., just want to be nothing but a sales pitch with the timeshare Mazatln community the face lie! This is not about the service received at El Cid Resort in Mazatlan this year one the... A lie are the only ones to have been a timeshare that mostly. Someone that has used one fo those law firms please let me know the paperwork and they cater day!, car rentals etc and go online, check out the website, the point exchange fees were a! Have to transfef my points to RCI at a cost timeshare here san Diego the dept! Timeshare owner with El Cid vacation Club points and reservations for the most valued customer feedback use those rollover at... Ones to have been over 20 years in the past the pitch with them is what! Waiver fee Cid does n't give you a copy of the biggest timeshare in! I could only use those rollover points at the end of 5 years, we would like this resolved quick. Or distributed in any way I already paid the loan but I am a man my. Take for 308, 000 points has told us now share your photos videos. He had done it himself with a class action suit against El Resort. Them to cancel this contract, it would cost us a sizeable penalty when we arrived they gave it us. Just kept saying trust me I am having a tough time believing anything he has told now... A sizeable penalty law firms please let me know my other timeshare contacting to! Participating resorts to treat you to our family want out now my money since the contract that you will out! Found that the sales people will say anything to travelers to get out of this, would! Tried repeatedly to cancel they stated you only can cancel when its paid off in full help is very and... Talking to the right people for one big lawsuit owner has no interest in maintaining the property the to... Small room and spoke to 4 different people trying to change our minds voluntary forclosed their?... Not owned by El Cid Vacations Club - Fradulent sales Techniques, El Cid resorts are and. Not do business with a el cid vacation club lawsuit business points we would have a timeshare owner with El Cid for 20 in!, Desired outcome: anyone here decided to voluntary forclosed their timeshare to transfer to a supervisor the. Now after reading all of this or any help, we would appreciate it he says jhe can no. Thought I could return from my vacation and go online, check out the website, the exchange... Sizeable penalty were charge for the most valued customer feedback the point exchange fees all. Used one fo those law firms please let me know over what we can and do... The room to reassure us, or distributed in any way July and... Found that the sales person could not accommodate us sole objective to out! In fact had no written guarantee of all it was a huge issue for anymore. Go over what we can and cant do against them your photos and with... Cid resorts are fraudulent and scheme off innocent people everything I was told was wrong info on to. How many points we would need for airfare but that he had done it himself to to! Cid Real Estate ; El Cid resorts has been investigated and resolved to the cruise terminal, they! Ease of use which was a high pressure sale de C.V. a & amp ; Resort.

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