Why Do You Think You Are A Good Fit For This Company? If I'm meeting the requirements of my position, and evolving within my profession, then I am free to adjust to my patient and be the provider they need. ", "I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. You are made up of three interdependent entities: The Kaiser Foundation Health Plan, with over twelve million customers, the Kaiser Foundation Hospitals, and the Permanente Medical Groups. Text Message Reminder Program If hired at Kaiser Permanente, I would prioritize learning the inventory and ordering procedures for this unit upon starting. Upon using my reflective listening skills to calm them down, I took the extra time required to walk the customer through every line item on their billing statement until they fully understood each item. Are you the creative member able to think outside the box or more of a logical analyst able to keep the team on task? We do not have advertisements on our pages but we do try to make money through paid-memberships. I am warm-hearted, responsive to my patients' needs, and always empathetic to others. This is one of the reasons I have applied with Kaiser Permanente. During my training, I worked with community volunteer organizations in Peru, inner-city Chicago, and Russia. People feel pretty comfortable with me and often open up about what theyre going through or share their personal lives with me. Try to do the best I can for patients and remember always to be compassionate with them and treat them like I want my family members to be treated, and go the extra mile helping them.". . Currently, I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. Since I have two high school girls who are involved in music. You've chosen a powerful example that can help make you a more memorable candidate. Also, when solving any problem, it is important to be able to identify as many possible solutions as possible in case one of them might not work out. My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the (group record/EMR/chart) when I can. Search Jobs - Kaiser Permanente Careers - Oracle I volunteered setting up and dismantling a children's consignment sale for 13 years prior to Covid. As part of the team, I lead the cause of making sure that we took all factors into account and walked through all solutions that we could imagine. Even when times would get tough in this role with Kaiser Permanente, I would be looked upon to bring a contagious positive attitude to your team. Just some food for thoughthow does this response align with the Kaiser Permanente philosophy? Discuss with the interviewer what you would expect for compensation if offered this position. After communicating the issue with my director, we realized that there wasn't an efficient inventory tracking system and supply ordering system in place for our clinic. As well, talking about any journals you subscribe to or any groups/societies in your field that you belong to can also win over your interviewer. Take this as an opportunity to market yourself as a positive employee who can enhance a work environment. What they're looking to hear by asking this question is that you have the ability to manage your stress in a healthy and productive manner. It's best that the person knows the reasons why so that they can learn from the experience. No matter if the job you are interviewing for at Kaiser Permanente puts you in direct patient contact or not, the healthcare industry, in general, can be very emotional at times for any staff member. Learn more here. ", "You are searching for someone with 5 years' experience and I have two. I get along well with others and work well as a team.". Talk about how your role at Kaiser Permanente can have an effect on the customers of the organization and how you go about providing excellent service to those customers. Behavioral 2. I was nervous that I was not using the proper equipment during high-exposure risk procedures. The lady said she needed the medicine that day, and if she didn't have it that day, she will go to a hospital and send the bill to us. Chemotherapy is a very controlled substance, and the pharmacist needs to have the proper paperwork in place to release the drug. In my current job, I work with a very diverse team, and we all value each other's thoughts and ideas equally. Bring up anything that is interesting and highlights your ability to be a responsible, reliable, and bright individual on the Kaiser Permanente team. Every person I care for has a story. ", "I would describe myself as a hard worker. ", Our Professional Interview CoachRachelle Enns Reviewed the Above Answer. To get at your ability to be pliable in your work, your interviewer would like to know about a time you were required to adapt to change in the workplace. Than they call you for a second interview. If you have a criminal record, you must disclose this. New hires were appreciative of learning one on one. Highlight your ability to be responsible when it comes to related administrative tasks required for this role with Kaiser Permanente, even if the role you are interviewing for isn't in a clinical setting. Perhaps you use a particular app or software. I love working as part of a team and my colleagues take well to my personality. Questions and Answers about Kaiser Permanente - Job Search | Indeed ", "As a certified pharmacy tech, I have to continue learning. Very good answer! I take the time to listen and reflect back to ensure that I am providing the best care possible. Healthcare is not a place for gimmicks because health is precious and irreplaceable. Most people love to talk about themselves, and I find it's a great and simple way to start building rapport with others. Do you utilize any computer programs or even apps on your phone to keep your tasks organized? Talk to the interviewer about the compassionate qualities that you possess and that you'd bring to this role with Kaiser Permanente. ", "I will learn fast all I need to know to better help patients so I can answer their questions and make them feel cared for and improve patient care.". You've shared a pertinent example that illustrates you know how to deliver difficult news in a professional setting. ", "Yes, the pharmacist and I are the ones that order prescriptions most of the time. We had in services to help us prepare. Consider strengthening this response by clearly stating which new procedures you'd require training for and what kind of workflow or procedural style you'd prefer a technologist be able to adapt to. Also, for every month with zero sick days, a bonus was added. I have had to adapt to 3 new managers in the past four years and each has had their own unique styles and expectation. "Knowing that the main mission of the organization is improving the health of the communities that Kaiser Permanente serves, my forward-thinking vision will make me a very successful employee in this role. As well, a thorough read through of the job description will give you some insight into the type of environment you would be joining at Kaiser Permanente. Does it help you build trusting relationships with community members? Clear communication is vital to the successful functioning of any team, but it is especially important in a medical environment where the consequences of misunderstandings or misinformation can be life or death. I would plan to make a positive impact very quickly by conducting training with staff and implementing a code of conduct within the clinic. It sounds as though you do everything possible to ensure your patients are set up for success. If it is fair to ask, can you talk about the type of environment I would be joining at Kaiser Permanente? Your interviewer would like to know how your communication skills have benefited your team in the past. I want to offer my strong skills when it comes to building patient rapport and help to improve the satisfaction of everyone that uses the services of Kaiser Permanente. As you talk openly and honestly about your personality traits with your interviewer, try to match your personality traits with the mission and values of Kaiser Permanente. Any hiring authority should feel comfortable putting you in front of their valued customer base. I think it's okay to be moved by someone else's experience, but I don't need to make it mine. The patient was angry and threatened to leave AMA. One of Kaiser Permanente's primary values is making the communities in which they practice a healthier place. I learned the construction trade at a young age, and I love being able to help families get the home of their dreams. I would need to be trained in the new procedures. I also keep myself open to my colleagues so that they can know and understand me better as well. Talk about the importance of a diverse team and give examples of a time where you thrived in this type of environment. That way, it's easier to transition care, and the patient has all their info in the same place. If you can, provide an example of a time when you implemented a stress-management technique in your current role and explain why it was effective. The interviewer is looking for more information on your personality and how you will mesh with the existing team and what new traits you may be able to bring to the team. When not at work, I spend many days outdoors with my family and I have found that time in the woods or on the water help refresh my body and prepare me well for the next time I step into my job. This fact is a bonus for me, and it's one of the reasons I chose to work in the medical field. My idea was to talk to users of EHR systems at all levels. Written by Ryan Brunner on November 21st, 2021. Kaiser Permanente Customer Service Specialist Interview Questions ", "I am an avid fan of Google alerts! "I certainly do not enjoy communicating bad news to a co-worker, but I do have experience in doing so. Submit as soon as possible so that you will have more time to gather the required supplemental documents. It seems you would be a wonderful teammate to have around. ", "This is a great question. The Kaiser Permanente hiring process involves two types of interviews that may be conducted. I returned to the US just last month and had been actively looking for work the past couple of weeks. This skill means that, in most projects, I am great at creating a plan of action but am most comfortable passing the final patient-facing tasks to our more extroverted personnel. I make sure the on hands are right for the computer to order what's on auto order. ", "Working as part of a large team, there is a need to be extremely accurate in my patient care notes. Do you consider yourself a compassionate person? ", "I was helping a customer once who came to pick up her injectable prescription. Our interview questions and answers do not represent any organization, school, or company on our site. ", "I'm genuinely easy-going, probably from all the international travel I experienced in my 20's. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities. ", "When the Covid Pandemic started, there was a rapid learning curve on what and how to use PPE effectively. If I am unable to understand a team member's personality, I try to be professional and interact in a courteous manner.".

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